If you are not satisfied with your purchase and wish to return an item please contact us at monarca.latin.store@gmail.com, indicating the order number and the reason for your return or complaint.
Our customer service team will review the request and send further instructions if the replacement is approved.
WHAT DO I DO IF THE PRODUCT RECEIVED IS DAMAGED OR INCORRECT?
Please contact our customer service team at clientes@oniontrend.com to initiate the process of replacing the item. Please include the following information:
Order Number Proof of Purchase
Video or photo of the product to be returned (if applicable).
Complete shipping address
Telephone number
In some cases, you may be asked to include a video or photo of the defective product as proof in order to refund or replace the product.
HOW LONG DOES THIS PROCESS TAKE?
We will send you an email to confirm once your replacement or return has been processed. After it has been confirmed, we will process your return or replacement, whichever the case may be. The return or refund will only be processed when the order has not arrived at its destination and the replacement of the item will be allowed only in the same case including damage to the package.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank if you have any questions about when the credit will be credited to your account.
If you have not yet received a credit for your return, here’s what to do:
Contact the bank or credit card company. It may take some time before the refund is credited to your account.
HOW CAN I CHANGE OR CANCEL AN ORDER?
We allow you to change the details of an order or cancel it within 8 hours of purchase. To do this send an email to our address monarca.latin.store.@gmail.com indicating your order number and your purpose, our service will be happy to help you.
