The prices of the Web page do not include taxes or shipping costs, these will be determined at the end of the order. The costs of the delivery service vary according to the selected option:
Purchases under $50Cad will have a $8Cad fee. When the purchase is over $50Cad no delivery will be charged.
Orders will be handled on a first-come, first-served basis, which means that orders will be delivered the same day the order was placed or the next day according to availability and delivery area. We recommend that orders be placed at least 1 day in advance.
There are days with routes already established in more distant areas or cities, these routes are made to have a wider range of deliveries and to be able to reach more people, likewise it helps our customers to have a better knowledge about our delivery availability. The routes are:
Tuesday: Mississauga, Brampton, Etobicoke and Downtown. Wednesday: Scarborough, Vaughan, Richmondhill and Markham. Thursday: Hamilton, Burlington, Oakville, Milton and Mississauga.
Friday: Mississauga, Brampton, Etobicoke and Downtown.
Saturday: Scarborough, Vaughan, Richmonhill and Markham.Sunday: Hamilton, Burlington, Oakville, Milton and Mississauga.
SERVICE TO OTHER PROVINCES
Our service includes shipments to other provinces in Canada. In order for us to provide shipping service to other provinces, the customer must pay the shipping cost.
Sometimes due to product availability or carrier problems it may take longer to receive your order.
The delivery of the order will be effective according to the service chosen by the customer, the delivery time will also depend on the place of destination.
If for any reason the delivery date could not be met and the delivery date of the order is delayed, we will inform you of this circumstance.
When the order is delivered to you, you should check that the shipment is correct. If there is any discrepancy or problem with your order at the time of delivery, you should reflect the nature of the discrepancy or problem (e.g. open package, damaged goods) by contacting the Customer Service Department and send a photo of the package and proof of delivery by email.
You should notify the Customer Service Department as soon as possible in cases of non-receipt of goods or delays in delivery.
Delivery shall be deemed impossible after:
That the carrier goes and finds no one at home.
If the carrier calls you by phone to arrange delivery and they are unable to contact you.
In any case, we will leave you a note explaining where your package is and what steps to follow in order to have it sent again.
If you are not going to be at the place of delivery at the agreed time, we kindly ask you to contact us, so, if necessary and with the customer’s permission the package will be left at the corresponding address, in a safe place according to the customer’s instructions and the carrier will take a picture of the item left at the correct place of delivery. In this case we are not responsible for what may happen to the package after it has been left at the place of delivery.
In order to avoid the impossibility of delivery of your order, please provide a delivery address where a receiver can always be found.
We shall not be liable for any failure or delay in the performance of any of our obligations under a Contract caused by events beyond our reasonable control (“Force Majeure Event”).
Force Majeure Causes shall include any act, event, failure to exercise, omission or accident beyond our reasonable control and shall include in particular (without limitation) the following:
Strikes, lockouts or other industrial action.
Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, flood, earthquake, subsidence, epidemic or any other natural disaster.
Inability to use trains, ships, airplanes, motor transport or other means of transportation, public or private.
Impossibility of using public or private telecommunications systems.
Acts, decrees, legislation, regulations or restrictions of other governments.
Strike, failure or accidents of maritime or river transport, postal or any other type of transport.
Our obligation to perform under any Contract shall be deemed to be suspended for the period during which the Force Majeure Event continues, and we shall have an extension of time to perform our obligation for the duration of such period. We will use all reasonable efforts to bring the Force Majeure Event to an end or to find a solution whereby we can perform our obligations under the Contract despite the Force Majeure Event.
